World’s Best Host Deals Review

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I have been using Omnis to host my minimal personal web site for many years. I have never had a problem, and only noticed that my site was down once, for merely a few minutes.

Any time I have called customer service (maybe 3 times?) hold times were minimal, I didn’t even have time to groove on the background music. And the tech was helpful and responsive to my meager needs.

As they grew bigger, they automatically upgraded my account, adding allowable bandwidth, storage space and functionality (Mysql databases, e-mail accounts, etc.) without me doing anything.

One caveat to my review: I have never used anyone else. And with their service and support (for my needs,) I am unlikely to do so.

Plans are cheap, webmail servers are super SLOW and customer service is UNREACHABLE! Their web site claims “award winning customer service” but I have sent 8 emails so far about a problem. Each time I’ve received a ‘ticket number’ but not once I’ve received a response. Not a single time. My problem is now
over 3 months old and I can not reach tech support or customer service. In the past I have gotten through after 3 or 4 phone calls but I find tech support is usually less than helpful with short answers and an annoyed tone. Additionally, despite the fact that my payment gets withdrawn automatically each month, I receive automated email notices that my account will be suspended for nonpayment. It has never been suspended and I have never received a response as to why this happens. I definitely so NOT recommend Omnis.com!
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Omnis Network Has#1 Web Hosting Plan

Omnis Network (www.omnis.com) is a host that has been around for a while. According to their site, they’ve been around since 1999 with over 200,000 served (accounts, not fast food). Omnis has a team of “very successful and proven industry veterans, intent on delivering the best value in Internet hosting.” Marketing hype? We’ll see if it’s true during this hands on Omnis review. At first glance, the company seems just fine. The Omnis.com site isn’t bad, but I doubt it’ll win any awards, same with the text on their site. All of their policies seem pretty standard and straight forward and for the most part, it’s pretty easy to find what you need on the Omnis site.

Omnis’ web hosting plans are very generous (1,000 MB storage/100 GB bandwidth for $8.95/month). However, from looking at their web site, I couldn’t tell how many MySQL databases were included–it said “MySQL Database” as in one database, but that seemed kind of weird, so I decided to give Omnis a call and ask.

What about Omnis customer support? I pushed the number to be connected to sales, and no one picked up-–it just kept ringing. I called back and tried to get through to Omnis technical support and the same thing happened. Hmm… What if my site was down? Pretty disappointing. I emailed them with my question along with two other questions (do you support mod_rewrite and mod_security as well as Ruby on Rails and PHP5) at 12:50 PM EST on a Saturday. I got an auto-response confirming the ticket had been received and I would get a reply shortly. By Friday (yes, almost a week later), I hadn’t heard a word back from Omnis. I gave them a call again and was connected to a person in about a minute. He had no problem answering the mod_rewrite, mod_security, PHP5 questions, but stumbled on the Ruby on Rails one. Before I could even say “that’s okay,” I was put on hold while he checked. Motivation appreciated but not good customer service etiquette. I sent the questions again via email at about 4:00 PM on Friday, received the auto-response, and heard back about 15 minutes later. The reply: “i just spoke with you on the phone thank you.” Again, gets the point across, but not very good customer service etiquette. I never identified myself in either correspondence, so he assumed it was the same person (and in most cases, chances are it will be).

Getting back to the signup process at Omnis, it is kind of awkward. Normally, a signup process will lead you along by the hand, but the one at Omnis is a bit less “flowing.” It took a bit longer than normal, but I eventually got it and it worked out just fine. When you get your welcome email from Omnis, it explains what you need to know. Omnis has a gigantic FAQ/knowledge base (about 1,200 articles) and the welcome email tells you how to get in touch, get started with your FTP accounts, and all of those things.

Omnis has what appears to be a custom control panel. It has the basic features such as database and email management, statistic programs, and billing management, but what’s really nice is some of the extra features. There’s a way to control some of the PHP tasks, ASP components, a site builder (extra), streaming media manager, free web site templates, search engine optimizations (free for 90 days), an interesting account linker, and a PERL script management tool. These features can be pretty useful if you’re a technical user and wish to have a bit more control over your web sites.

During my tests, FTP speed for Omnis is about average–nothing spectacular, but not slow. All the features in their control panel loaded pretty quickly and once uploaded and installed, my uploaded CMS and forums all loaded quickly and without errors.

All in all, Omnis seems like a decent web host. The fact that they didn’t pick up the phone or reply to their emails the first time is a bit scary, but if you’re looking for a host and need to host a web site that isn’t mission-critical, Omnis isn’t a bad choice.

Pros: Control panel with extras, affordable pricing, extensive knowledgebase and FAQs, company is straight forward
Cons: Only one MySQL database included with hosting account, awkward signup process, support seems to lack
Bottomline: For a budget host, Omnis Networks provides all the necessary features plus a few nice addons. If you can get a hold of support, they seem to know what they’re doing.

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I’ve used Omnis domain services for about 4 years now and would highly reccomend it. I started using the web hosting a

bout 6 months ago and it completely changed my views on the omnis network. For the past 6 months there has been an hour to 8 hours of downtime on e-mail atleast 2 times a week. Along with website downtime and other types of service outage atleast once a week. I currently have 3 different accounts with them that ar going to be cancelled when billing cycle is up. Constant downtime, support line is always busy, and they never atleast put a message on the control panel to let people know why it’s down and when it’s going to be fixed. I will not reccomend them anymore.

We started using Omnis in 2001 and have been very satisfied with there pricing and network performance. Their control panel is easy to use and superior to those of other hosting providers. They are clearly a low price leader but offer excellent value for theor services. We are a high-end web hosting company and many times recomment Omnis for low-end sites where a client only needs a small web presence. We use their web hosting as a backup to our services and I give Omnis A++.

Reliable, but was never good with customer service. Would recommend, with reservations, to EXPERIENCED folks, but not for the faint of heart. I’m out for the same reason as previous poster - it’s been nearly 4 months since they introduced new limits on the hosting packages, but existing customers are still waiting to be upgraded. But it’s gonna happen… soon… so they say. Tick tock, tick tock.

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